Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section included in your Website Control Panel features a collection of help articles and regularly asked questions. Aimed toward fixing any common issue that you might possibly run into, they are written by our support team of well–trained techs.

  • Top quality support service

  • Educational Videos

  • We have prepared a collection of instructional video tutorials that visually explain how you can deal with a typical problem related to your Linux shared packages account. You’ll find the tutorial video clips in the Help Center section.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer care service with a 1–hour ticket response guarantee. A group of proficient techs will be at your disposal to attend to all the questions that you might have. During non–busy times, a reply will be offered in even less than 20 minutes.