Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every help request you send to us will be replied to within maximum 60 minutes. In case your support ticket or email requires additional assistance from a server admin, we’ll forward it and leave a note to let you know that your case is being worked on. If you order our Optional Managed Services package, any of the tasks included there will be completed at a time of your liking.
An Exceptional Client Support Service
We will be available to you 24x7x365 to respond to any questions that you may have about our Website Control Panel or any of the apps that we have installed on your behalf on the server. If you also need assistance with server admin procedures, you can make use of our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Intuitive Help Section
We have provided our Website Control Panel with an extensive knowledge base, which offers in–depth explanations of all its features and functionalities. Plus, we have made in–depth video tutorials that will further instruct you how to carry out a specific task or resolve a regularly encountered issue. All the instructional articles and the tutorial video clips are easily accessible from every section of the Website Control Panel through the Help and Videos buttons situated in the upper right corner.