Although this isn't the mainfactor in order to identify a dependable shared hosting company from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you can get in touch with somebody if you need help. The telephone support for website hosting services may range from common to experienced, which means that the problems which can be resolved through a phone call differ depending on the specific company. Generally, these issues are simpler and include billing or first level tech issues because more difficult problems generally require a support ticket where both you and the sysadmins can follow what's going on with a specific issue. Still, the option to call your provider will save you lots of time and efforts for the multitude of small issues that may eventually appear when you manage your website hosting account.
Phone Support in Shared Hosting
We believe that being able to consult with a live agent is very important, for that reason we have 3 support lines around the globe (Australia, USA and UK) and you can contact us over the phone for fourteen hours a day. If you consider obtaining one of our Linux shared packages, for instance, you'll be able to call us and learn more about our solutions before placing your order to ensure that we match all system requirements for your web sites. After your purchase, you can contact us about any sales and billing problems you may experience, or receive any general or basic technical information that you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of your issue.