If you’ve got a website, a problem may always appear and it doesn’t automatically have to be connected to the web hosting service itself. For example, something may go wrong when you bring an Internet application up to date or some vital data can be modified or deleted unintentionally. Whatever the essence of the problem is, you’ll have to touch base with the respective tech support team and request them to restore a backup or to assist you in dealing with the problem that you are facing. How fast they will do that will determine the length of time that your websites will be inaccessible. For some sites such as community sites or shopping portals, a protracted downtime duration often means lost visitors and cash. This is why, it is important to use the services of a web hosting company that offers not only a very good customer support service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any ticket that you post or any e-mail that you write is just 60 minutes, even if you contact us during weekends and national holidays. Regardless of the nature of your inquiry or issue, we’ll lend you a helping hand momentarily and will give you the necessary information to sort out any problem with your sites. The actual reply time usually does not surpass fifteen-twenty minutes, which goes to say that you can just forget about waiting for hours and hours on end to get an issue solved or even worse than that – waiting a whole day only to receive a response that more information is necessary whilst nothing is solved. We’ll assist you at once purely because we are aware of exactly how priceless time can be in the dynamic electronic era. The one-hour response guarantee applies to any technical or billing enquiry that you might have concerning our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our blazing-fast support services. You will obtain a reply to any support ticket opened through the hosting Control Panel or email sent to our technical and customer support team in no more than 60 minutes. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes far less time to investigate and resolve a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. In case you get in touch with us during legal holidays or weekends, the response time will be precisely the same and due to the fact that our support team is available to you 24x7x365, you will obtain instant help for any technical, billing or general issue irrespective of what time of day or night it is.