A live chat is among the channels of communication provided by some web hosting companies as part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or technical support. This way of contact is quicker as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell something compared to a phone call with a representative. What's more, if the issue that you experience needs some time to be reviewed and dealt with, you can do something else in the meantime instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service completely free as long as you have world wide web access even when your hosting provider is situated in a different country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
As we believe that a lot of troubles are usually resolved when you speak with a live person, we offer a live chat service for all of our potential and existing customers. Our chat is online every single day and our customer care representatives can assist you with a wide range of questions and troubles. In case you are not our client yet, you'll be able to learn more about our shared hosting packages and the website hosting environment in general in order to make sure that your websites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with some of our services, you can get in touch with us through the live chat and we can provide the needed information or assist you to troubleshoot the issue. You will have to open a support ticket for specific troubles which need longer time or the help of a sysadmin, but for numerous standard issues you can get help on the spot.