If you have purchased a web hosting plan and you have certain queries associated with a specific feature/function, or in case you’ve confronted a certain issue and you need assistance, you should be able to get in touch with the respective customer care staff. All web hosting providers deploy a ticketing system no matter if they provide other means of contacting them along with it or not, since the best way to solve a problem most often is to use a ticket. This type of communication renders the replies exchanged by both sides simple to track and allows the customer service staff representatives to escalate the issue in the event that, for example, a sysadmin has to interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll have to use at least 2 separate accounts to contact the client service staff and to actually manage the hosting space. Constantly switching from one account to another might often be a drag, not to mention the fact that it takes lots of time for the majority of hosting providers to respond to ticket requests.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with plenty of other web hosting companies, the trouble ticket system that we’re using with our Linux shared packages is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize different log-in names and passwords, since you will be able to manage both your tickets and the web hosting account itself in one place. So, in case you have an inquiry or experience a difficulty, you can get in touch with our help desk staff members instantly. Our system comes with a clever search option. This suggests that even if you’ve sent a multitude of tickets over the years, you will be able to track down the one that you need without effort. In addition, you can read knowledge base recommendations for troubleshooting common obstacles.