The availability of the customer and technical support that a shared hosting company offers will tell you a lot about the services that they offer as well. If you are allowed to use just e-mail messages and tickets, you have most probably found some reseller not the actual website hosting supplier. When this is the case, you may have to wait for several days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for additional assistance. When the provider offers you various options for communication with short response time which are available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and top quality support because they'll have direct access to the servers where your account is. Whatever the trouble - sales or technical, it's always better to have the option to get in touch with your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Shared Hosting
All our Linux shared packages
feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our services well before you make an order or you are an existing client and you have any kind of question or some issue, you are able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any issues that need extra time to analyze and fix. In contrast to various other web hosting providers, our trouble tickets feature a warranted maximum reply time of just one hour, which means that whatever the issue is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages
that we supply feature 24/7 customer and tech support, so regardless of what issue you have, you can contact us and we will help you without delay. Our guaranteed response time for each email or support ticket that you open via your Hepsia hosting Control Panel is only 1 hour; usually the reply time rarely is more than 20 min. Furthermore, we provide phone support with a couple of local numbers internationally and a live chat, so that you are able to contact us and get additional information about our services even if you do not have an account yet. We're able to help you with nearly any question or an issue you have - payment methods, plan specs, email setup, hosting account settings, etc. If you use our services, you will not ever have a situation where you have to wait for a day or two to get a problem solved like you'll have to do with numerous other companies.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting packages
, you'll never have to wait for more than one hour to receive help for any problem that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets that you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local phone numbers in a couple of countries globally plus a live chat service where we can easily assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the different means of communication, so no matter what your question or problem is, there will always be someone to help you out promptly. In the event that you need assistance with third-party software, that you cannot deploy or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
If you aquire a dedicated server
through our company, you will be able to contact us at any time using various channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on your server. To contact us about a tech issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of common questions or you'd like to know more about our solutions before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you are unable to set up or manage effectively, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.