Although the web hosting service offered by the different companies is more or less the same, each provider has a customized platform with its own modifications and ways to execute certain procedures. Because of this, an immense knowledge base will be stunningly useful both for people with zero prior experience and for technically competent individuals who will ultimately find out how particular operations are performed, but will lose precious time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and easy to use, sparing users both time and energy. The result is more gratified customers, as they can easily find the info they’re looking for, and a whole lot less work for the help desk support team representatives, because typically the vast majority of the enquiries and problems that clients have are already outlined in the knowledge base. In case the articles are properly written and cover more things, you’ll be able to discover more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
If you purchase a shared hosting
account through our company, you’ll be given access to our detailed online documentation where you will find info about pretty much everything related to our hosting solutions. The topics vary from how to create an e-mail address on your telephone, to how to accomplish various things using an .htaccess config file. The articles are written in a simple-to-comprehend manner and feature comprehensive instructions on how to execute a certain task within your Hepsia Control Panel. You can also find info that’s not connected directly to Hepsia, for example one that concerns web-based apps on your computer. The complete archive of articles will be available in the Control Panel’s Help section, but those that are relevant to a certain Control Panel section can be accessed on the spot. Given the fact that we have included as many topics as possible, you will be able to learn more or less everything connected with your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared an in-depth online knowledge base for all our present and prospective customers, so in case you buy a semi-dedicated server
plan through our company, you will be able to find any information that you’re searching for at any moment. We’ve got a vast number of informative help articles, which will help you understand better what’s happening in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are merely 2 examples. Our in-depth guides will help you do anything you want – uncompress an archive, import a database, forward a domain name
, and so on. Additionally, we’ve also got troubleshooting instructions, which will permit you to discover what precipitates a particular problem and the viable solutions for it. In case you aren’t able to send emails or your domain name returns an HTTP 500 error message, for example, you can examine our knowledge base and recover the problem instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.